First and foremost, thank you for supporting us and purchasing prints through our webshop over the past few months. Please know that due to the COVID-19 outbreak, delays may be experienced with the fulfillment of orders and shipping transit time.
Please know any print orders shipping via post, will experience delays and will, most likely, not be able to be tracked. This is normal, and is completely out of our control. Some shipments are taking two months or more to reach locations outside of the States, but all are eventually arriving safely.
Please be patient and trust we will do our best to keep an eye on all.
If you have questions regarding an order, it is best to contact firstname.lastname@example.org for any issues. Please know we only have someone answering emails on Wed through Friday at that account. We’re only at the gallery from Tuesday through Friday currently, due to COVID-19 restrictions and aiming to keep our family safe.
Please be patient as we work through some pretty insane obstacles with shipping restrictions and delays. If you get tracking, and a week later it shows that your package is still sitting in Los Angeles, trust it has left… as mentioned above, tracking is seldom activating on any shipments leaving the US. Again, this is sadly out of our control and we can’t do anything to expedite things further. We know all are eventually reaching their final destinations, it is just taking 3-5 times longer than in the past (pre-COVID).
UPDATE ON RECENT PRINT RELEASES:
To all collectors who purchased a KAYLA MAHAFFEY “Unwind” Timed Edition print. Thank you for baring with us. The prints have returned from Kayla’s studio and are currently in the process of shipping. The first 300 went out last Friday, and are already arriving at their new homes. The second half will go out by July 31 to their new homes.
To all collectors who purchased a JIMMER WILLMOTT “Officer Pinkmen” Timed Edition Print, the prints have FINALLY returned from Jimmer. The delays with customs took forever and we do apologize for that. Those are currently being packed and shipped. All should be on the way by August 4 to their new homes.
To all collectors who purchased a BRIAN M. VIVEROS “We Stand Together” Timed Edition Print, the prints have returned from Brian’s studio and are currently being packed and shipped. All should be on the way by August 4 to their new homes.
To all collectors who purchased an ERMSY “Split Hero” print, please know those will ship out on August 4 and August 5.
New Prints / Editions Coming Soon From:
James Bullough / Marie-Claude Marquis / Giorgiko / Kayla Mahaffey / Scott Listfield / Dragon76 / Super A / Kathy Ager / Hilda Palafox (aka Poni) / Max Sansing / DULK / Sarah Joncas / Anthony Clarkson / Kevin Peterson / Alex Garant / Josh Keyes / Alvaro Naddeo